Tickets & Policies

Tickets & Policies

TICKET SERVICES HOURS

We are currently working remotely with a reduced staff. Our Ticket Services hours are Tuesday–Sunday 12:00pm–5:00pm. 

If you have any questions, contact Ticket Services at ticketservices@signaturetheatre.org (recommended) or call (212) 244-7529. Should you leave a voicemail, please leave your contact information so we may return your call. We thank you for your patience during this time.  

AT THE CENTER

Learn more about how we're planning for health and safety around COVID-19.

For the safety of all:  Bags, coats and containers of any kind are subject to inspection prior to entrance of The Pershing Square Signature Center. We thank you for your cooperation. 

Children under five are not admitted unless explicitly noted. 

Ticket Policies

Ticketing Fees

The Watering Hole: All tickets purchased are subject to a per-ticket $6.50 processing fee. This fee supports our Audience Services operations and teams. If this fee is a barrier to your attendance, please use code NOBARRIERS to waive the fee. 

2021–22 Season: All regular tickets purchased online or by phone are subject to a per-ticket $4.50 booking fee and $2 facility fee per ticket. Member tickets are subject to a $2 facility fee per ticket, and guest tickets are subject to standard $4.50 booking fee and $2 facility fee per ticket.

All policies and procedures are subject to change  in consideration of COVID-19 health and safety.

Account Credits

In March 2020, we cancelled two shows due to COVID-19, Twilight: Los Angeles, 1992 and Confederates. We are planning on producing both of these shows in the 2021-22 Season. If you chose to receive a credit for either of these two shows, then you received a credit equal to the value of your purchase to be applied to a future purchase. If you use this for a ticket purchase in the regular run, you are guaranteed the same per-ticket price of your original purchase. We will have information about this when we are closer to re-opening the theatre.

Refunds & Exchanges

We know there continues to be uncertainty around the spread of COVID-19 and how that impacts your life and schedule, and we have relaxed our policies for The Watering Hole the upcoming 21–22 Season. If you feel sick or are exhibiting symptoms of COVID-19, please stay home and do not come to the theater.

The Watering Hole: If you are unable to use your tickets, please consider donating the value back to the theatre, or introduce a friend to Signature by emailing them your mobile tickets. If you are unable to attend, please contact Ticket Services for a refund or ticket exchange up to 2 hours prior to your reservation time. All exchanges are subject to availability and are not guaranteed.  

2021–22 Season: We are offering ticket refunds up to 14 days before each performance. Service and facility fees are non-refundable. Ticket refunds are not available within 14 days of each scheduled performance, but we are happy to help you exchange your ticket to a future performance up to 24 hours before the performance. Regular tickets subject to exchange fees, all exchanges subject to availability. 

Regular ticket exchanges may be requested up to 24 hours in advance of a performance and will be processed with a $5 exchange fee per ticket and the difference in ticket price if applicable, subject to availability.

Late Seating & Arrivals

The Watering Hole: Late arrival accommodations are subject to availability. If you arrive past your time, your slot may be given to the next group. If we are not sold out, you may be admitted in at a later time slot as availability and capacity permits. If we cannot accommodate you for another time that day, Ticket Services will help schedule a free exchange, subject to availability. 

2021–22 Season: Late seating and re-entry to theatres is not guaranteed to ticket buyers. If guests are able to be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Refunds or exchanges are not offered to guests who are late or exit the theatres during a production. Members may use their Past Date benefit to see a production at a later date on standby.

Digital Tickets/E-Tickets

For health and safety purposes, we will no longer have will-call available to pick up printed tickets. "E-Tickets or Print-at-Home Tickets" will be automatically selected for you as your delivery option at checkout and a ticket PDF will be emailed to you. Simply print at home or present the ticket PDF on your phone or smart device at the entrance to the theatre for admission. 

Waitlist Tickets

The Watering Hole: If all slots are sold out on the day you would like to attend, you may join our digital waitlist (coming soon). You will be contacted by Ticket Services by text should slots become available for purchase. Unfortunately, we cannot make predictions regarding the waitlist and ask that audiences wait to be contacted before arriving at the theater.  

2021–22 Season: On the day of a sold-out performance, we will take a waiting list for full-price tickets in person at the ground floor Box Office window one hour prior to showtime (check individual production pages for exact pricing). Once you have given your name, you are free to come up to the main lobby and have a drink or a bite to eat at the Signature Café + Bar. Names from the waitlist will be called no earlier than a half hour before curtain. If you are called and not present, your name will be removed from the list. Seats will be offered in order of waitlist sign-up. While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.
 

Student Rush Tickets

The Watering Hole: N/A

2021–22 Season: Subject to availability, Student Rush tickets will be sold for $35 when the ground floor Box Office opens each day up until performance time. The tickets are only available in person. The number of tickets varies from performance to performance. Limit two tickets per person. Valid student ID must be presented at the time of purchase. Due to the Signature Ticket Initiative, we do not offer student rush during the regular run of our productions.

  

Memberships

Refunds & Exchanges

Any unused memberships purchased prior to the first performance of the 2021/22 season is fully refundable upon request. The deadline to request a refund is 6/23/22. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund.

Learn more about Member Tickets & Policies in our 2021–22 Membership Handbook

Ticket photo by Gregory Costanzo.

Now At The Center