Ticket Services Hours

We are currently working in a hybrid setting with some remote employees and some in-person employees. Our Ticket Services phone hours are Tue-Sun, 12-5pm. Our in-person Box Office will be open two hours before a Signature Theatre performance. This does not include performances produced by companies using our space.  

If you have any questions, contact Ticket Services at ticketservices@signaturetheatre.org (recommended) or call 212.244.7529. If leaving a voicemail, please leave your contact information so we may return your call.

At the Center

Learn more about how we're planning for health and safety around COVID-19.

For the safety of all:  Bags, coats and containers of any kind are subject to inspection prior to entrance of The Pershing Square Signature Center. We strongly encourage refraining from bringing any large bags or luggage. Children under five are not admitted unless explicitly noted. We thank you for your cooperation.

Ticket Policies

All regular tickets purchased online or by phone are subject to a $6 booking fee and $3 facility fee per ticket.  All policies are subject to change in consideration of health and safety. 
 

Ticket Delivery Options

For health and safety purposes, we encourage you to receive your tickets via email. You may select "Email (Mobile or Print at home)" as your delivery option at checkout. You will be able to access your tickets at any time by logging in to your account. You will also receive print-at-home ticket PDFs sent to the email listed on your account. Both can be scanned from your phone or smart device for admission. 

 

Exchanges & Refunds

Ticket exchanges are subject to additional fees, subject to availability and are not guaranteed.  
 

Ticket Type	Up to 48 Hours	Within 48 Hours	Missed Performance
Regular	$5 Per-Ticket Exchange Fee	N/A	N/A
Member	Free	$5 Per-Ticket Exchange Fee	Past-Date

Accidental purchase refunds up to 24 hours after purchase if performance is not within 48 hours of the request.

Exchanges

Regular Ticket Exchange 

Regular ticket exchanges may be requested up to 48 hours before the performance subject to a $5 exchange fee per ticket, subject to availability. You will be charged any difference in ticket price if applicable. Exchanges requested within 48 hours of a performance will not be granted.  

COVID-19 Exchange 

Exchanges may be granted for positive cases of COVID-19. If you have tested positive for COVID-19 and have an upcoming ticket reservation within your incubation period, please fill out our COVID-19 Exchange Form at least 4 hours in advance of the performance.  

Member Ticket Exchanges  

Members may request a ticket exchange up to 48 hours before the performance, free of charge. You will be charged any difference in ticket price if applicable. Tickets may be exchanged for a later date of the same production or a later date of another season production running at that time. Exchanges requested within 48 hours of a performance will be subject to $5 exchange fee per ticket. Tickets that are not exchanged prior to the performance may not be carried over to future performances, shows or seasons. 

Member Ticket Missed Performance 

If you missed your performance, as a Member you are entitled to use our Past Date Policy to view a future performance of the same production on a wait-list basis at no extra charge. To see a show with our Past Date Policy, you must contact Ticket Services the day of the performance you would like to attend, or the day before if you would like to attend a matinee. Successful Past Dating is not guaranteed and is always subject to availability. 
 

Refunds

All tickets, service fees and facility fees are non-refundable.  

TICKET DONATION 

In cases where an exchange isn't possible, you may convert the value of your ticket order to a donation to Signature.  

ACCOUNT CREDITS 

Account credits may be offered if an exchange is not possible, or in cases of a canceled performance. If you chose to receive a credit for a production or performance that was cancelled, you received a credit equal to the value of your purchase to be applied to a future purchase. To use your account credit, first log in to your account then select your performance. In the "Billing" step of the checkout process, select "Use Credit" to apply that balance to your purchase.  

MEMBERSHIP REFUND 

Any unused 22-23 Season Memberships purchased prior to the first performance of the 22-23 Season are fully refundable upon request. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund. 

Learn more in our 22.23 Membership Handbook. 
 

Waitlist 

On the day of a sold-out performance, we will take a waiting list in person at the ground floor Box Office window one hour prior to showtime. Waitlist tickets follow standard Signature Access pricing of $40 during the first three weeks of the run. Prices will increase after three weeks of the initial run. Standard service and facility fees apply.  All waitlist tickets are subject to availability. Names from the waitlist will be called no earlier than a half-hour before curtain. If you are called and not present, your name will be removed from the list. Spots will be offered in order of waitlist sign-up. While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.  

Late Arrivals

Late seating and re-entry to theatres is at the discretion of House Management and is not guaranteed. If guests can be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Guests who are late or exit the theatres during a production will not be entitled to an exchange or refund. Members may use their Past Date benefit to see a production at a later performance on standby.