Tickets & Policies

Tickets & Policies

Ticket Services Hours

We are currently working remotely with a reduced staff. Our Ticket Services hours are Tuesday–Sunday 12:00pm–5:00pm. Our Box Office will be open only on performance days, two hours before performances.

If you have any questions, contact Ticket Services at ticketservices@signaturetheatre.org (recommended) or call (212) 244-7529. If leaving a voicemail, please leave your contact information so we may return your call. We thank you for your patience during this time.
 

At the Center

Learn more about how we're planning for health and safety around COVID-19.

For the safety of all:  Bags, coats and containers of any kind are subject to inspection prior to entrance of The Pershing Square Signature Center. We strongly encourage refraining from bringing any large bags or luggage. We thank you for your cooperation.

Children under five are not admitted unless explicitly noted.
 

Ticket Policies

All regular tickets purchased online or by phone are subject to a $4.50 booking fee and $2 facility fee per ticket.

All policies and procedures are subject to change in consideration health and safety.


Ticket Delivery Options

For health and safety purposes, we will not have will-call available to pick up printed tickets for the 21–22 Season. You may select between "Mobile” or “Print-at-Home Tickets" as your delivery option at checkout. Mobile tickets can be accessed by logging in to your account, while print-at-home ticket PDFs will be sent by email. Both can be scanned on your phone or smart device for admission.


Refunds & Exchanges

In consideration of the continued impact of COVID-19, we have relaxed our policies for the upcoming 2021–22 Season. If you are exhibiting symptoms of COVID-19, please stay home and do not come to the theater.

 

Ticket Type

Paid Exchange

Free Exchange

Refund

Regular Up to 48 hours N/A Up to 7 days
Member Within 24 hours Up to 24 hours Up to 7 days

All services fees and facility fees are non-refundable. All exchanges are subject to availability and are not guaranteed.  Exceptions will be granted for COVID-19 related circumstances.

 


Regular Tickets

We are offering regular ticket refunds up to 7 days before the performance, and ticket exchanges (fee applies) up to 48 hours before the performance. All regular tickets are subject to exchange fees, all exchanges subject to availability.
Regular ticket exchanges may be requested up to 48 hours before the performance subject to a $5 exchange fee per ticket, subject to availability. You will be charged any difference in ticket price if applicable. Exchanges requested within 48 hours of a performance will not be granted.


Member Tickets and Memberships

Members may request a ticket exchange up to 48 hours before the performance, free of charge. Tickets may be exchanged for a later date of the same production or a later date of another season production running at that time.

Any unused 2021–22 Season Memberships purchased prior to the first performance of the 2021–22 Season are fully refundable upon request. The deadline to request a refund is 6/23/22. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund.

Learn more about Member Tickets & Policies in our 2021–22 Membership Handbook


Account Credits

If you purchased a ticket in 2020 to the rescheduled productions of Twilight: Los Angeles, 1992 or Confederates and opted to receive an account credit, we're happy to offer you early booking with no additional ticket fees. We will send you an email when your early booking begins. To access early booking, log in to your account and view “Calendar” to select a performance. In the "Billing" step of checkout, select payment method "Use Credit" to apply that balance to your purchase.
 

Waitlist

On the day of a sold-out performance, we will take a waiting list in person at the ground floor Box Office window one hour prior to showtime. Waitlist tickets follow standard Ticket Initiative pricing of $35 during the first five weeks of the run, and during extensions. All waitlist tickets are subject to availability. Names from the waitlist will be called no earlier than a half-hour before curtain. If you are called and not present, your name will be removed from the list. Spots will be offered in order of waitlist sign-up. While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.


Late Arrivals

Late seating and re-entry to theatres is at the discretion of House Management and is not guaranteed. If guests can be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Refunds or exchanges are not offered to guests who are late or exit the theatres during a production. Members may use their Past Date benefit to see a production at a later performance on standby.


Student Rush Tickets

Student Rush tickets will be available during extensions only, and will be sold for $35 when the Box Office opens each day up until performance time. Student rush tickets are only available in person, limit one ticket per person. Valid student ID (must have expiration/graduation date) must be presented at the time of purchase. Due to the Signature Ticket Initiative, we do not offer student rush during the regular run of our productions. All Student rush tickets are subject to availability.

Ticket photo by Gregory Costanzo.

Now At The Center