COVID-19 Updates

COVID-19 Updates

October 6, 2021

Signature Café Concessions

We are happy to share that we will be reopening the Signature Café during performances of Twilight: Los Angeles, 1992 beginning October 12, so you can enjoy your visit back at the theatre with a snack or drink before or during intermission of the show.

Food & Drink Guidelines

  • The Signature Café will be open for concessions selling a select menu of pre-packaged food, snacks and drinks before the show and during intermission.
  • Masks may only be removed briefly for eating and drinking.
  • No outside food or drink is permitted at the Center, except for bottled water and personal water bottles.
  • We ask that all food be consumed while seated at a table in the lobby.
  • No food is permitted in the theater.
  • Water and Signature Café drinks are permitted in the theater. Masks may only be removed briefly in the theater to drink.

As a reminder, proof of vaccination and masks are required for all visitors to the Center. The Center is closed to the public outside of performances.



August 10, 2021

Fall Re-Opening COVID-19 Protocols

As we prepare to re-open The Pershing Square Signature Center to a wider audience in the fall, the safety of our audiences, staff and artists is our priority. To keep everyone as safe as possible, we have adjusted our operations and hours, and we will be requiring proof of COVID-19 vaccination and masks for all those who enter the Center, both audience and staff. Our schedule and policies will continue to change and evolve, please check back regularly for updates.

New Policies & Operation Hours

Until further notice, The Pershing Square Signature Center will not be open to public outside of performances. Early arrival for performances will be limited to one hour prior to performance time. Audience members must wait outside until one hour prior to performance time and until they have been cleared for entry according to the vaccination policy. Please prepare for inclement weather.

Operation hours for the Signature Café + Bar are to be determined. The Signature Bookstore will be closed until further notice.

Water fountains will have disposable cups available for sanitary purposes, or you may use your own refillable bottle.

Ticketing

The Signature Box Office will only be open two hours prior to performances. We strongly encourage all audience members to purchase tickets online or by phone. Ticket options will be limited to mobile/digital or print-at-home only, as no printed tickets will be available at will call until further notice. We have relaxed our ticket exchange and refund policies for this season, learn more about our tickets & policy for the 2021–22 Season.

Masks Required

Masks will be required to enter the Center. Those who do not have a mask will be provided one. Those who refuse to wear a mask will be denied entry and will not be entitled to a refund.

Proof of Vaccination Required

Guests will need to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend a performance and must show proof of vaccination with valid ID at the time of entry into the theatre.

“Fully vaccinated” means the performance date you are attending must be: at least 14 days after your second dose of an FDA or WHO authorized two dose COVID-19 vaccine, or at least 14 days after your single dose of an FDA or WHO authorized single dose COVID-19 vaccine.

The only exception to the above will be guests under the age of 12, or those who need reasonable accommodations due to a medical condition or sincerely held religious belief that prevents vaccination. Guests under 12 and those who need reasonable accommodations due to a medical condition or sincerely held religious belief must provide proof of at least one of the following: negative COVID-19 PCR test taken within 72 hours of the performance start time, or negative COVID-19 antigen test taken within 6 hours of the performance start time.

Eligible proof at this time includes:

  • Vaccination Card
  • Excelsior Pass
 

In addition to providing proof of vaccination (or negative test result, as applicable) in accordance with these protocols, all guests must present a government-issued photo ID such as a driver’s license or passport (guests younger than 18 may present a school photo ID).


 

May 26, 2021

As we prepare for reopening The Pershing Square Signature Center to audiences for The Watering Hole, we assure you the safety of you and our staff remain a top priority. The following is a summary of our COVID-19 Health & Safety Protocols for June 2021.  

All guidelines and protocols are subject to change as CDC, state and city guidelines develop. Any changes to guidelines from time of purchase will be communicated by email to all ticket holders. If you have any further questions about our health and safety guidelines and protocols, please contact us at ticketservices@signaturetheatre.org.

Masks & Physical Distancing 

  • Masks are required at all times for all guests and staff. Guests who arrive without a mask will be provided one. Those who refuse to wear a mask to enter will not be admitted. 
  • Physical distancing of a minimum of 6 ft. will be enforced at all times throughout all locations of The Pershing Square Signature Center. 

Food and drinks will not be available, and we discourage bringing food or drinks as they require removal of mask. If a medical exemption is needed, there will be a designated location for guests to remove their mask for that purpose. 

 

Cleaning & Sanitation 

  • Hand sanitizer will be available upon entry and throughout the space for all guests and staff. 
  • There will be routine cleaning and sanitation throughout the day between each event block (approximately every 2 hours) for surfaces and locations with high traffic and human contact. 

 

COVID-19 Screening & Contact Tracing 

  • All guests must complete a COVID-19 Screening within 72 hours of entry. Guests who have not completed the screening upon arrival will be asked to complete it and show proof of confirmation before proceeding. 
  • There will be a required temperature check via a contactless body temperature check station. Guests whose temperature check results are at or above that which is considered a fever by CDC standards will be asked to reschedule their ticket for another date and will be required to complete the screening and temperature check again at such time. 

 

Air Filtration Systems & Ventilation 

  • The building now has improved air circulation and increased outdoor air intake per ASHRAE (American Society of Heating, Refrigerating, and Air Conditioning Engineers). 
  • Hospital grade filter replacements are conducted on a re-occurring basis per CDC commercial building guidelines. 
  • There is a regular cleaning and disinfecting of AC evaporator coils in HVAC units. 

 

Vaccination & COVID-19 Testing 

  • At this time, we are not requiring proof of vaccination and/or negative test results for guests, as we want to maintain equitable access for audiences. 
  • Staff who are not vaccinated are required to obtain proof of a negative COVID-19 test on a regular basis. 
 

October 20, 2020

There is a lot of uncertainty about how and when theatres will be able to reopen and welcome back audiences. We want to give you a sense of what we are doing proactively to plan for the safety of our community when we can again reunite at The Pershing Square Signature Center.
 
We’ve formed a re-entry task force dedicated to the safety of our return, who continue to stay apprised of government-regulated precautions and are doing field research on how we can make your experience back at the theater safe.  

Despite these challenging times, Signature is committed to support our artists and become a more anti-racist, equitable and inclusive theatre. We are determined to return stronger than before, and every day we are looking for more opportunities to make this happen.  
 

Standards of Safety

  • We will require mask wearing of all who enter The Pershing Square Signature Center. Those who do not have a mask will be provided one.
  • We will have hand sanitizer and disinfection stations at the front entrance and in multiple locations throughout our public spaces.
  • If temperature checks are required at the time of reopening, they will be conducted upon entry.
  • We will adhere to governmental capacity restrictions applicable at the time we reopen.
  • All lines and tables will be marked for physical distancing.
  • Our cleaning team will use enhanced cleaning procedures, products, and equipment in line with CDC and EPA guidelines. There will be more frequent cleaning and disinfection of high touch areas throughout the building.


Seating Capacity & Distance

We continue to explore the best possible options for our initial phases of reopening. When further guidance is provided by the government and health professionals, we will incorporate those restrictions and/or guidance into our planning. Please know that we are weighing the most suitable options to welcome you back safely. Much will change, but our artists and audiences will continue to be at the forefront of our minds.  


Timeline

We continue to work with our artists and their schedules, which have all been upended by the pandemic. While we don’t have any dates to share at this moment, we are diligently planning and fully committed to our playwrights who call Signature their artistic home. We are also in conversation with our resident artists and others about SigSpace programming both virtually and in the Center; together we are reimagining use of our lobby space in safe and physically distanced ways.
 

Health & Safety Guidance Information

We follow trusted health and science experts for guidance on how we will safely reopen the Center, which among many include the Center for Disease and Control, World Health Organization, the City of New York, the Broadway League and Off-Broadway League.
 

April 2, 2020

Dear Signature Community,

We are devoted to our artists and audiences, and we want to share our plans to stay connected through these challenging and uncertain times. It’s at moments like these that values are most sorely tested, and we remain focused on what is important to Signature now more than ever, with you by our side.  
 

Twilight: Los Angeles, 1992 and Confederates 

We’re not alone in having to delay productions, but it’s still disappointing to postpone Anna Deavere Smith's Twilight: Los Angeles, 1992  and Dominique Morisseau's  Confederates. We are committed to producing these plays, the second in the ongoing residencies of Dominique, also a Signature board member, and Anna, the artistic honoree at our now-cancelled Gala. We’ll be sharing more in the coming weeks about how we'll stay connected with these two remarkably talented artists.  
 

The Pershing Square Signature Center 

The Center, our bustling hub of collision among artists and audiences, is closed until further notice, which is heartbreaking for us. We look forward to reopening and renewing the vital human connections at the center of theatre. Through the generosity of our donors, including The Pershing Square Foundation, the Lead Sponsor of the Signature Ticket Initiative, we'll continue to offer accessibly priced, subsidized tickets. When you’re ready to return, you can do so affordably.  
 

New Programming 

We are thrilled to announce the launch of SigSpace—a new program that activates our unique lobby space with artistically-anchored programming—originally scheduled for the fall, now launching online! Since you can’t come to us, we’re bringing Signature and the Center to you. Stay tuned for updates on what you’ll be seeing and how you can be a part of SigSpace alongside our writers and artists. 

We commit to our resident writers by producing a body of their work over the course of their residencies and by developing their new plays towards production. This commitment remains as strong as ever. Through Signature’s writing residencies, we offer our resident playwrights an ongoing artistic home and share their work with our audiences over several seasons.   

While everything around us is rapidly changing, we will maintain this artistic home for us all—and we cannot wait to welcome you back! Until then, if you are able, we hope you will consider making a donation to help us support writers and their work and provide a gathering place for the community. 

We cannot thank you enough for keeping us in mind amidst the uncertainty that we’re all facing, and for the support and generosity we’ve already seen. You are on our minds. We hope that you and those close to you are staying safe and healthy. Life will not be the same, but we know that theatre, and Signature, will remain as vital and welcoming as ever when we return.  

Warmest regards,
Paige Evans, Artistic Director
Harold Wolpert, Executive Director

Donate Now

We are proud to be a home for playwrights, artists and audience members. Please consider making a tax-deductible donation of any amount during this unprecedented time as we continue to support our writers, artists and staff. We look forward to welcoming you back through our doors soon.