Ticket SErvices Info
TICKET SERVICES Hours
Our Ticket Services phone hours are Monday-Friday, 12-5pm. Our in-person Box Office will be open two hours before a Signature Theatre performance. This does not include performances produced by companies using our space.
If you have any questions, contact Ticket Services at firstname.lastname@example.org (recommended) or call 212.244.7529. If leaving a voicemail, please leave your contact information so we may return your call.
TICKET SERVICES POLICIES
All regular tickets purchased online or by phone are subject to a $6 booking fee and $3 facility fee per ticket. All policies are subject to change in consideration of health and safety.
For health and safety purposes, we encourage you to receive your tickets via email. You may select “Email (Mobile or Print at home)” as your delivery option at checkout. You will be able to access your tickets at any time by logging in to your account. You will also receive a print-at-home ticket PDF sent to the email listed on your account. Your tickets can be scanned from your phone or smart device for admission.
Ticket exchanges are subject to additional fees, subject to availability and are not guaranteed.
|Ticket Type||Up to 48 Hours||Within 48 Hours||Missed Performance|
|Regular||$5 Per-Ticket Exchange Fee||N/A||N/A|
|Subscriber||Free||$5 Per-Ticket Exchange Fee||Past-Date|
REGULAR TICKET EXCHANGE
Regular ticket exchanges may be requested up to 48 hours before the performance subject to a $5 exchange fee per ticket, subject to availability. You will be charged any difference in ticket price if applicable. Exchanges requested within 48 hours of your performance will not be granted.
SUBSCRIBER TICKET EXCHANGES
Subscribers may request a ticket exchange up to 48 hours before the performance, free of charge. You will be charged any difference in ticket price if applicable. Tickets may be exchanged for a later date of the same production. Exchanges requested within 48 hours of a performance will be subject to a $5 exchange fee per ticket.
SUBSCRIBER TICKET MISSED PERFORMANCE
If you missed your performance, as a subscriber you are entitled to use our Past Date Policy to view a future performance of the same production on a wait-list basis at no extra charge. To see a show with our Past Date Policy, you must contact Ticket Services on the day of the performance you would like to attend, or the day before if you would like to attend a matinee. Successful Past Dating is not guaranteed and is always subject to availability.
All tickets, service fees and facility fees are non-refundable.
In cases where an exchange isn’t possible, you may convert the value of your ticket order to a donation to Signature.
Account credits may be offered if an exchange is not possible, or in cases of a canceled performance. If you chose to receive a credit for a production or performance that was cancelled, you received a credit equal to the value of your purchase to be applied to a future purchase. To use your account credit, first log in to your account then select your performance. In the “Billing” step of the checkout process, select “Use Credit” to apply that balance to your purchase.
Learn more in our 22.23 Membership Handbook.
On the day of a sold-out performance, we will take a waiting list in person at the ground floor Box Office window one hour prior to showtime. Waitlist tickets follow standard Signature Access pricing of $40 during the first three weeks of the run. Prices will increase after three weeks of the initial run. Fees are waived for in-person purchases only. All waitlist tickets are subject to availability. Names from the waitlist will be called no earlier than a half-hour before curtain. If you are called and not present, your name will be removed from the list. Spots will be offered in order of waitlist sign-up. While some tickets frequently become available in this manner, we are unable to make predictions or guarantees as to availability.
Late seating and re-entry to theatres is at the discretion of House Management and is not guaranteed. If guests can be seated late or re-admitted into a theatre, seating in original locations is also not guaranteed. Guests who are late or exit the theatres during a production will not be entitled to an exchange or refund. Subscribers may use their Past Date benefit to see a production at a later performance on standby.
NEW: SIGNATURE ACCESS MEMBERSHIP
We are thrilled to announce our new Signature Access Membership initiative. We know that there are many barriers that can keep people away from the theater, and we want to remove these to make Signature a place that welcomes everyone. This program aims to expand access to underserved communities and continue our mission of creating a space for all. With the support of Signature partners and donor contributions, affordable tickets are made available for every production.
If you identify with any of these categories, we encourage you to sign up for free and be part of this exciting new program.
1. Education, Public Sector, Nonprofit Employee and Nonprofit Theater Workers
3. Public Benefit Recipient
4. People with Visual, Hearing or Physical Impairments
5. IDNYC Cardholder
- $40, (no fee) tickets for select seats to all regular run performances.
- Ability to purchase tickets one week before the general public.
- A 10% discount at the Cafe
After signing up, you will be enrolled for two years. You may be asked to show proof when picking up your tickets.