Membership Handbook

Membership Handbook

2021–22 Season Membership Handbook

Thank you for joining us for our 2021–22 Season! We are so glad you’ve chosen to spend your time with us, and we know you will find something you will love (if not everything). If it has been two weeks since you purchased your Season Membership and you have not yet received any emails from us, please contact Ticket Services to ensure your email address and account are up to date.

Get the most out of your Season Membership by taking advantage of all your benefits. At Signature, we take pride in offering you the best experience while you are at the Center, whether you’re here to see a Signature production or looking for a quiet space for coffee and wi-fi.

Explore

If at any time you have any questions or concerns, check out our Membership FAQs, and if you haven’t found your answer feel free to contact Ticket Services at ticketservices@signaturetheatre.org (strongly preferred) or call (212) 244-7529 and leave a voicemail with your name, phone number, and inquiry. We are currently working remotely with a reduced staff due to COVID-19 and thank you for your patience as we work to answer all your questions.

Season Member Tickets

Notifications & Reminders

We’ll send you an email when your early access period begins, three weeks before the general public on-sale. Closer to the season we will send you a calendar of your early booking periods so you never miss a date. All production and ticketing dates are tentative and are subject to change due to health and safety regulations for COVID-19. We will communicate any changes to schedule by email.

How to Book Online

Members may purchase up to one Member ticket and one guest ticket per production.  

1. Sign in before selecting seats to ensure access to your benefits.
2. Find the production of your choice once the early access period begins and select Buy Tickets.
3. Select your preferred seat location. Remember, you are able to purchase one Member seat and one guest seat for each Membership you have purchased. All Member tickets are priced affordably during the first five weeks through the Signature Ticket Initiative, and then all Member tickets are accessible at the General price type during extension.
4. Proceed to checkout.
5. You should receive a confirmation email immediately, and an email reminder one day before the performance.

Tickets may also be purchased by phone or in person. See COVID-19 Updates for guidelines before visiting the Center to purchase in person.

The Pershing Square Signature Center
480 West 42nd Street
New York, NY 10036

2nd Floor, Audience Services Desk
(212) 244–7529
Tuesday–Sunday, 11am–6pm
 

Discounts

Parking Discount Coupon to MPG Parking (475 West 41st Street)*

10% Off the Signature Café + Bar
Visit the Signature Café + Bar to grab coffee, lunch, a pre-show dinner, an intermission drink, or post-show cocktail.

10% Off the Signature Bookstore
Loved the play? Buy the script before or after the show! We sell a variety of scripts, books, unique gifts and other merchandise inspired by our playwrights and productions. During Signature performance weeks, the Signature Bookstore is open Tuesday, Thursday and Friday, 6pm – 11pm and Wednesday, Saturday and Sunday, noon – 11pm.

*All benefits and discounts are subject to change per third-party vendor or at the discretion of management. Benefits and discounts valid through June 30, 2022.
 

 

SigSpace and Virtual Events

Season Members will receive up to one week early access to select upcoming SigSpace events! We will send you notifications whenever early access is available. Learn more about SigSpace, what events we have planned ahead, and tune into our archive of virtual programming.


Tips

  • Performances with pre-show Spotlight Series events and post-show talkbacks are among our most popular. Admission to these events is free, but we recommend purchasing your seats early to secure a spot.
  • Save your payment information for a speedy checkout for the rest of the season. Your payment will never be used without your authorization.
 

Ticketing Policies

Member Ticket Exchanges and Refunds

Members may exchange their tickets up to 24 hours in advance of a performance at no additional charge. Exchanges can be requested for future performances of any currently running show. Requests within 24 hours of the ticketed performance are subject to a $5 per-ticket exchange fee. If you are unable to attend any scheduled performances, you may request a ticket credit to use to a future production in the same season. All exchanges are subject to availability and difference in ticket price during extensions.

For the 2021/22 season, we are offering ticket refunds up to 14 days before each performance. Service and facility fees are non-refundable. Ticket refunds are not available within 14 days of each scheduled performance, but we are happy to help you exchange your member ticket to a future performance up to 24 hours before the performance, subject to availability.

If within 24 hours of your selected performance you discover you cannot attend and you do not intend to use our Past Date Policy listed below, please consider introducing a friend or family member to Signature by giving them your tickets. You can simply forward your ticket to them via email. Please contact Ticket Services with any questions. If this is not possible, you may arrange to donate the tickets back to Signature, for which you will receive an acknowledgement of your contribution for tax purposes. Please note that unused tickets may not be carried over to future shows or seasons. Donations must be processed prior to the performance date and time on the ticket.

PAST-DATE POLICY

If you missed your performance or are unable to use your ticket to your performance and do not contact us to exchange in advance, you are entitled to use our Past Date Policy to view a future performance on a wait-list basis at no extra charge. To see a show with our Past Date Policy, contact Ticket Services for performance availability. You must call the day of the performance you would like to attend, or the day before if you would like to attend a matinee. Succesful Past Dating is not guaranteed and is always subject to availability. 

Tickets that are not exchanged prior to the performance may not be carried over to future performances, shows or seasons and will not be reissued as credit.

Ticket Order Fees

Standard per-ticket $4.50 service fee is waived for Member ticket purchases. A standard $2.00 per-ticket facility fee still applies, which goes toward the cost of credit card transaction fees and ticket services staffing. All standard fees apply for guest ticket purchases.

Accessibility

We are invested in making sure you have access to what you need to enjoy your experience at Signature. Read more about our accessibility offerings, and if you don’t find what you need to purchase your ticket and enjoy your performance, please reach out to Ticket Services and we’d be more than happy to see what we can do to get you what you need.

We invite you to take a virtual tour of our venue before arriving. 



Membership Refunds

If you are unable to use your Membership during the 2021–22 season, you may request a credit to use toward a future season or convert the cost of your Membership to a donation. If you purchase your Membership prior to the first performance of the 2021–22 season, you are entitled to a full refund if requested by June 23, 2022. Refunds will only be granted if no tickets for performances were purchased during the given season and no benefits were used. If you purchased your Membership accidentally, please contact Ticket Services within 24 hours of your purchase for a full refund.

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